Rosemary Lodge Care Home
Statement of Purpose
Caring for you 24 hours a day
1. ROSEMARY LODGE
Rosemary Lodge Residential Home is owned and operated by Abivue Limited, whose registered office is 191 Walsall Road, Lichfield, Staffs. WS13 8AQ. The care manager, Mrs Jane Evans is responsible for the day to day running of the home, together with Susan Williams who is also a Director, they have between them some 35 years experience within the care community.
2. WHAT DOES ROSEMARY LODGE AIM TO DO?
Rosemary Lodge opened in October 1990 to enable elderly people to continue living as independently as possible, by care and support consistent with their needs. We value each and every individual who comes to live at our home, and Residents are assured that they will be treated with respect and dignity. Our aim is to provide a high standard of both care and accommodation, conducive to quality of life for elderly ladies and gentlemen.
3. WHO COMES TO LIVE AT ROSEMARY LODGE
Anyone over 65 years of age, including married couples, or partners who are finding life at home increasing difficulty through a number of reasons, loneliness, self neglect, short term memory loss, or simply struggling to deal with everyday life without assistance, are entitled to apply. No nursing care is provided.
4. HOW DO PEOPLE APPLY?
In the first instance, we invite the prospective Resident and their family to view the home and discuss with the Care Manager how they see their future care needs. This also allows the Care Manager to assess the suitability of the home and determine whether Rosemary Lodge can offer them the correct care. During this period the person’s care and support requirements are discussed and a Care Plan developed. This will include any risks to which the Residents or staff may be exposed as a result of making their own choices and decisions. It also includes, with the agreement of the Residents and/or family, any representatives who may be involved with the persons care needs such as a Physiotherapist, or Occupational Therapist.
5. WHAT HAPPENS NEXT
When people move in they have one month to decide “whether this is the place for them.” Equally it allows the staff at the home the opportunity to get to know the individual Resident and their families, and to ensure that Rosemary Lodge can offer them the correct care.
During this period the person’s care and support requirements are discussed and a Care Plan developed. This will include any risks to which the Residents or staff may be exposed as a result of making their own choices and decisions. It also includes, with the agreement of the Residents and/or family, any representatives who may be involved with the persons care needs such as a Physiotherapist, or Occupational Therapist.
6. HOW IS ROSEMARY LODGE ORGANISED
Rosemary Lodge is situated less than a mile from the historic City of Lichfield. Public and private transport services are easily available to Residents who wish to go out. The local bus to Lichfield stops directly outside the home.
Following a recent extension of 8 bedrooms to the home during 2003, Rosemary Lodge is now registered with the CQC, ( Care Quality Commission) for 32 elderly Residents via 26 single rooms (24 of these are en-suite), 2 double en- suite rooms, 1 bedroom Suite suitable for double or single occupation. A further 2 bathrooms and 1 shower room complete the quality bathing facilities on offer.
Each bedroom is furnished to a high decorative standard, whilst allowing for individuals to bring some personal possessions to enhance their living accommodation. A call-bell system is operated throughout the home, in the bedrooms, en-suites, corridors and lounges, so that any time, staff are to hand.
All furniture and furnishings comply with the standards laid down in the Care Standards Act as well as Fire Compliance, the home being visited regularly by the Fire Liaison Officer. Staff participate in full fire safety training and fire evacuation procedures on a regular basis.
In addition there are several lounges in which Residents can read, watch TV or listen to music. There is also a sunny conservatory for Residents to enjoy the views of the garden and terrace. Following the recent addition of a luxury Orangery, this further allows residents and families to take refreshments in comfort, whilst overlooking a sunny terrace and water feature. Families and visitors are welcome anytime.
We also offer a modern in – house Hair and Beauty salon for residents to enjoy pampering treatments
7. STAFF STRUCTURE
In addition to the Care Manager, the home employs a team of Senior Care professionals together with a full compliment of Carers. NVQ training is underway for almost all care staff with the aim of having at least 50% of staff achieving a NVQ qualification. Staff have also undertaken extra training in Mental Health Awareness which includes Dementia training to assist the Residents within that category. To cover staff absences a small staff bank is available to draw upon, it is only in exceptional circumstances does the need for agency staff arise. The home also employs two chefs, four domestic staff and a part time maintenance person together with a gardener.
8. HOW IS THE CARE PROVIDED
The individual Residents Care Plan provides the basis on which Rosemary Lodges as care service is delivered. Each person’s plan, which is reviewed monthly, includes a description of their preferred daily routine, their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect of how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions.
The Care Plan contains a risk assessment and any risk management plan needed. It also includes details of GP, community or other therapeutic services provided or that the Resident commissions for her or himself. The Care Plan also includes details of Resident’s social interests and activities and how these are met, and any arrangements to attend religious services of their choice.
Each Resident is allocated a member of the care staff to act as Keyworker. Keyworkers assist the Care Manager in monitoring, reviewing and co-ordinating the service plans for all their Residents.
9. QUALITY ASSURANCE
We are committed to maintaining and improving the quality of our service. We have a comprehensive Quality Policies and Procedures Manual, which is regularly under review and revision. An important part of our approach to quality assurance is to obtain the views of individual Residents together with a monthly “surgery” that allows us to re-appraise our service to Residents.
10. COMPLAINTS PROCEDURE
A full complaints procedure is posted on the notice board, located within the main entrance door.